Afrah HealthSuite WhatsApp in every module ABHA & Ayushman Bharat

Run the hospital. WhatsApp talks to the patient.

OPD, IPD, Lab, Radiology, Pharmacy, Billing and Audiometry in one system. Create ABHA at the front desk, run cashless Ayushman Bharat (PM-JAY) claims, and let every module send reminders, reports, receipts and discharge papers on WhatsApp without anyone pressing send.

Request Demo / Onboarding Book a live demo
Bed and ward occupancy console
Click to zoom
12Modules sending WhatsApp messages
38Automatic message types
0Messages typed by staff
FreeOnboarding and setup
New in HealthSuite

Every module sends the right message at the right moment

Pick a module to see what it sends on its own and how the message looks on the patient's phone.

What this module sends automatically
Afrah Multispecialty HospitalBusiness account
Message

Sample preview with fictional patient data.

Ayushman Bharat Digital Mission

ABHA records and cashless PM-JAY claims, inside your HIMS

Register patients with their ABHA, keep their records in their own health locker, and take Ayushman Bharat patients from eligibility check to claim settlement without leaving the system.

Ayushman Bharat Health AccountABHA
91-1234-5678-9012
NameRahul VermaABHA addressrahul.verma@abdm

Sample card with fictional details.

  • Create or verify ABHA at registrationUse Aadhaar or mobile OTP. The patient never fills the same details twice.
  • Scan and share at the counterThe patient scans your hospital QR and their profile fills the registration form.
  • Records linked to the patient's ABHAPrescriptions, lab and radiology reports and discharge summaries show up in their health app.
  • Patient stays in controlRecords are shared only after the patient gives consent.
Ayushman Bharat PM-JAY: cashless treatment, step by stepEvery step is tracked on the patient's IPD file and updates the family on WhatsApp.
  1. 1

    Check eligibility

    Search the beneficiary by Ayushman card, PM-JAY ID, mobile or family ID before the patient is admitted.

    Eligibility confirmed, with documents to bring
  2. 2

    Admit and raise pre-authorization

    Pick the treatment package, attach clinical documents and submit the request from the admission screen.

    Pre-auth submitted and approved amount
  3. 3

    Treat and track the approved amount

    See the approved amount against the running bill on the patient's file, so there are no surprises at discharge.

    Treatment updates to the attendant
  4. 4

    Discharge and submit the claim

    The discharge summary, bills and reports are gathered in one place for the claim.

    Claim submitted confirmation
  5. 5

    Follow the claim to settlement

    Queries and settlements are listed for the billing team, so nothing is left pending.

    Query and settlement alerts to billing

ABHA and PM-JAY services work for hospitals that are registered with ABDM and empanelled under PM-JAY. Our team helps you with the setup.

Hospital Onboarding Checklist

What your Hospital needs to provide for 100% Cashless ABHA & PM-JAY Setup

Zero technical complexity or software coding for your hospital. AfrahSoft provides the pre-integrated ABDM Milestone 1, 2, 3 compliant HMIS engine. Here is the simple 4-step checklist of information your hospital administration provides:

1
Step 1 · Official Registry

Hospital Facility Registry ID (HFR ID)

The Government of India National Health Authority (NHA) assigns a unique 14-digit identifier to every recognized clinic and hospital via hfr.abdm.gov.in.
  • What you provide: Hospital registration certificate (Clinical Establishment Act / State DHS license), hospital PAN/GST, and registered address.
  • Generated ID: 14-digit HFR ID (e.g. IN0910001234).
  • AfrahSoft Role: Our onboarding specialist guides your administrator to fill and verify this in under 20 minutes.
One-time setup · Takes ~20 mins
2
Step 2 · Doctor Registry

Doctor Healthcare Professional IDs (HPR)

Consulting doctors and visiting specialists register on hpr.abdm.gov.in to issue legally valid, ABDM-compliant digital prescriptions.
  • What you provide: Consulting doctors' State Medical Council (MCI / NMC) registration numbers & Aadhaar-linked mobile numbers.
  • Generated ID: Doctor HPR ID (e.g. 91-9988-7766-5544 or dr.sharma@hpr.abdm).
  • Benefit: Instant digital signing on E-Prescriptions and IPD Discharge Summaries pushed to patient ABHA lockers.
100% Aadhaar-verified doctor license
3
Step 3 · Software Bridge Linking

1-Time Facility Admin Authorization (OTP)

To link Afrah HealthSuite to your hospital facility on the national ABDM health grid, the hospital director performs a 1-time OTP verification.
  • What you provide: The Medical Director or Authorized Signatory receives an official NHA SMS/Aadhaar OTP.
  • Action: Enter the OTP to authorize Afrah HealthSuite as your Certified HMIS Solution Provider.
  • Security: Zero data sharing without patient consent; full end-to-end encryption according to NHA guidelines.
Instant 60-second digital bridge
4
Step 4 · Cashless Claims (PM-JAY)

Hospital Empanelment Code & Bank Account

For hospitals treating Ayushman Bharat PM-JAY cardholders with 100% cashless treatment up to ₹5 Lakhs per family per year.
  • What you provide: Hospital Empanelment Code (HEC) from your State Health Agency (SHA) / PM-JAY portal.
  • Bank Details: Hospital Bank Account Details (Cancelled Cheque / IFSC) for Direct Benefit Transfer (DBT) claim settlements.
  • Empanelled Packages: List of approved treatment specialties (Surgery, Cardiology, Ortho, General Medicine).
Direct govt DBT bank settlement
100% Free Public Digital Rail NHA ABDM Sandbox Approved

₹0 Government API Charges · Transparent Implementation

The National Health Authority (NHA) and UIDAI provide all ABHA generation APIs, OTP authentications, and Health Information Exchange (M1, M2, M3) completely free of cost to hospitals. AfrahSoft delivers end-to-end onboarding support, counter QR standees, and staff training with zero hidden subscriptions.

Get Free ABHA Onboarding Call

See the modules behind the messages

Real screens from Afrah HealthSuite. Under each one, the WhatsApp messages that module sends.

Inpatient Department (IPD)

Visual bed and ward occupancy console

See every ICU, CCU, Deluxe and General bed at a glance and stop losing time on bed booking.

  • Colour codes for vacant, occupied and cleaning beds.
  • One-click admission, bed allocation and inter-ward transfer.
  • Discharge summary printing that clears the bed status automatically.
Bed Visualizer Console
Click to zoom
Sent from this module on WhatsApp
Admission confirmationBed transfer updateAdvance balance alertDischarge summary PDF
ENT specialist suite

Pure Tone Audiometry workstation

Built for ENT surgeons and audiologists, with live audiogram plotting and fast keyboard entry.

  • Both ears: left (blue) and right (red) curves with the 0 to 25 dB normal zone.
  • Masking symbols: unmasked and masked markers for air and bone conduction.
  • Keyboard flow: Enter to move forward, Backspace or arrows to go back.
  • Auto PTA: average of 500, 1k and 2k Hz with the WHO hearing degree.
Audiometry Workstation
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Sent from this module on WhatsApp
Audiogram report PDFRe-test reminderReport shared with referring doctor
Consultation & pharmacy

Doctor OPD desk and instant invoicing

A complete digital consultation flow: vitals, prescription pad and POS pharmacy billing.

  • Digital Rx with dosage, frequency, duration and instructions.
  • Drug stock is deducted automatically when a prescription is issued.
  • Cash, UPI, card and TPA insurance settlement.
OPD Consultation and Billing
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Sent from these modules on WhatsApp
Appointment reminderPrescription PDFInvoice and receiptBalance due with UPI linkRefill reminderTPA claim status
Patient Relations & Growth

Multi-channel Patient Acquisition & Telecalling Desk

Capture patient inquiries across free health camps, walk-ins, digital ads, and doctor referrals. Nurture them with structured telecalling and convert them into OPD consultations with 1 click.

  • 1-Click OPD Conversion: Instantly convert a lead into a registered patient with an allocated OPD token and UHID.
  • Telecalling Follow-Up Log: Schedule follow-up calls with logged outcomes (Connected, Callback, Converted, Dropped).
  • Health Camp Broadcasts: Broadcast free screening camp alerts to targeted patient groups on WhatsApp with ₹0 API cost.
  • Sequential Lead IDs: Automatic audit trail tracking (e.g. LEAD-2026-0001) and conversion percentage analytics.
Afrah HealthSuite · Healthcare CRM & Telecalling Desk Live Pipeline
Total Leads 148 +12 today
Camp Inquiries 56 Leads
OPD Converted 42.8% Rate
Lead ID & Patient Specialty & Source Status Action
Rahul Verma
LEAD-2026-0042 · 34/M · 9170835506
 Orthopedic Knee Pain
Camp · Free Screening Camp 2026
 Follow-up Due Convert to OPD
Sunita Sharma
LEAD-2026-0043 · 48/F · 9123456780
 ENT Audiometry Test
Google / Website Inquiry
 Call Connected Chat
Mohd. Arif
LEAD-2026-0044 · 62/M · 9988776655
 Diabetic Checkup
Referral · Dr. Gupta
 Converted (UHID-0091) OPD Token #14
Sent from this module on WhatsApp
Welcome GreetingCamp Registration ConfirmationConsultation ReminderTelecalling Follow-upHealth Checkup Offer
Finance & Cashflow Control

Hospital Operations & Daily Expense Management

Take 100% control over hospital petty cash, operational overheads, doctor revenue shares, and daily cashflow with dual 80mm thermal slip and A4 voucher printing.

  • Operational Expense Heads: Pre-configured for Oxygen Cylinders, Generator Fuel, Bio-Waste Disposal, Laundry, and Medical Disposables.
  • Visiting Doctor Payouts: Automated doctor revenue share vouchers (e.g. 60:40 OPD split or fixed per-case honorarium).
  • Dual Voucher Printing: Instant 80mm thermal receipt slips for cashier desk or official A4 payment vouchers with director signature stamps.
  • Real-Time Net P&L: Daily comparison of hospital revenue (OPD + IPD + Pharmacy + Lab) vs outward expenses.
Afrah HealthSuite · Daily Expenses & Petty Cash Desk Cashbook Balanced
Today's Collection ₹ 1,84,200
Outward Expenses ₹ 46,300
Net Operating Profit ₹ 1,37,900 (74.8%)
Voucher & Category Description / Recipient Amount & Mode Print Voucher
EXP-2026-0041
Facility Maintenance
 Oxygen Refill (10x D-Type Cylinders)
Vendor: National Gas Agency
 ₹ 12,500 Cash / Petty 80mm Thermal
EXP-2026-0042
Doctor Share Payout
 Dr. Sameer Sharma (ENT Specialist)
OPD Share Split (60:40)
 ₹ 18,200 Bank NEFT A4 Voucher
EXP-2026-0043
Clinical Regulatory
 Biomedical Waste Disposal Inc.
Monthly Compliance Clearance
 ₹ 4,800 UPI Approved
Sent from this module on WhatsApp
Doctor Payout Receipt PDFHigh Expense Director AlertDaily Net Profit ReportPetty Cash Replenishment Alert
Pharmacy Inventory & POS

Visual Storage Racks & Fractional Tablet Dispensing POS

Speed up pharmacy counter dispensing by 70%. Show your staff the exact rack and shelf location of every medicine and sell individual loose tablets without inventory mismatch.

  • Exact Shelf & Rack Tracking: Visual locations (e.g. Rack B-03 · Shelf 2 · Bin 04) shown on billing screen and printed on the picking slip.
  • Loose Tablet Dispensing: Dispense 3 tablets from a strip of 10 or 15 with automated unit price calculation (Price / TabletsPerStrip).
  • Near-Expiry & FIFO Alerts: Color-coded batches flagging medicines expiring within 30, 60, or 90 days to prevent expired medicine sales.
  • 1-Click Doctor Rx Import: Direct synchronization from OPD Doctor Consultation desk into the pharmacy checkout cart.
Afrah HealthSuite · Smart Pharmacy POS & Storage Rack Locator Inventory Synced
Augmentin 625 Duo (Amoxicillin + Clavulanate)
Rack B-03 · Shelf 2 · Bin 04
Manufacturer: GSK Healthcare Batch: AUG-9281 Expiry: Nov 2027 (Fresh Stock) Stock: 142 Strips (1,420 Tablets)
10 Tablets / Strip · ₹ 204.00
Fractional Math: ₹ 20.40 / tab
Item Dispensed Shelf Location Qty & Unit Subtotal
Augmentin 625 Duo
Batch AUG-9281 · GST 12%
 B-03-S2 4 Loose Tablets ₹ 81.60
Pan-D Capsule
Batch PND-410 · GST 12%
 A-01-S4 1 Full Strip (15 caps) ₹ 198.00
Sent from this module on WhatsApp
Pharmacy POS Invoice PDFMedicine Refill ReminderLow Stock Reorder AlertBatch Expiry Warning

How the automation works

Staff keep working in the module they already use. The message follows by itself.

1

Something happens in a module

A bill is paid, a lab report is approved, a patient is discharged or an appointment is booked.

2

The message goes out

The patient or doctor gets the right message on WhatsApp, with the PDF attached when there is one.

3

The patient can reply

Confirm, reschedule, refill or rate with one tap on the quick-reply buttons.

See WhatsApp automation running on your own workflow

We will walk you through every module live and set up your hospital for free.

Book a free hospital demo Chat on WhatsApp